Massachusetts Bids > Bid Detail

MassDOT RFR RMV Contact Center Support Solution

Agency: Commonwealth of Massachusetts
Level of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
Opps ID: NBD14609063540178691
Posted Date: Mar 24, 2023
Due Date: Jun 5, 2023
Solicitation No: BD-23-1030-CPO1-CPO1-86262
Source: https://www.commbuys.com/bso/e...

Bid Solicitation: BD-23-1030-CPO1-CPO1-86262
Responses Due in 72 Days, 18 Hours, 18 Minutes
Header Information
Bid Number:
BD-23-1030-CPO1-CPO1-86262
Description:
MassDOT RFR RMV Contact Center Support Solution
Bid Opening Date:
06/05/2023 03:00:00 PM
Purchaser:
John Bianchi
Organization:
Department of Transportation
Department:
CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER
Location:
CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER
Fiscal Year:
23
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
Available Date
:
03/24/2023 04:21:49 PM
Info Contact:
john.cadorette@dot.state.ma.us
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
Ship-to Address:
Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999
Bill-to Address:
Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999
Print Format:

File Attachments:
MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docx

Form Attachments:
Required Quote Attachments

SBPP (Small Business Purchasing Program) Eligible?:

NO

See SBPP requirements and exceptions at www.mass.gov/sbpp :
Item Information

Item # 1:

(
83-11-15-07-0000

)



The MA RMV is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct RMVRMV services alongside our current RMV Contact Center operations. The RMV-selected vendor would, in addition to providing other services, act as information and account management support for RMV customers.

U N S P S C Code:
83-11-15
Local and long distance telephone communications



83-11-15-07



Call centre bureau services



83-11-15-07-0000



Call centre bureau services
Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost

1.0




EA - Each














Manufacturer:

Brand:

Model:

Make:

Packaging:



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